The challenge
Service professionals constantly miss incoming inquiries because they can't answer the phone while on the job, driving or off the clock — and customers often call after hours. Traditional voicemail is inefficient, so high-value prospects move on to competitors before anyone can call them back. The goal was to capture, qualify and route those leads instantly without forcing businesses to hire extra admin staff.
Our approach
- 01Built a 24/7 AI voice assistant that answers calls instantly, engages callers naturally and works entirely in the background as a virtual intake receptionist.
- 02Added smart lead qualification that dynamically captures the details needed to quote — service type, location and specific job requirements — and an onboarding flow that lets users configure their account in under five minutes.
- 03Engineered live call transfer that detects high-intent prospects ready to book and routes them straight to the business owner's mobile device.
- 04Integrated instant lead delivery to the dashboard and email within seconds of a call ending, plus automated robocall and spam filtering so owners only review legitimate opportunities.
The outcome
Voice Intake bridges the gap between a missed call and a booked job, letting service businesses scale lead generation and bookings without adding overhead. Delivered over six months, the platform is live and now serves 500+ registered businesses, turning previously lost calls into tangible revenue.