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AI & Automation · Company A

AI Support Assistant

An AI assistant that resolves repetitive support tickets and hands off complex cases to humans.

Tickets deflected
62%

Tickets deflected

Faster responses
3.4x

Faster responses

CSAT
+18 pts

CSAT

The challenge

Placeholder: describe the client's problem here — e.g. a growing support backlog and slow response times across channels.

Our approach

  • 01Placeholder: grounded the assistant in the client's help centre and past tickets.
  • 02Placeholder: added safe tool use for order lookups and account actions.
  • 03Placeholder: built human handoff with full conversation context.

The outcome

Placeholder: summarise the impact — faster resolutions, happier customers and a support team freed for complex work.

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