The challenge
Placeholder: describe the client's problem here — e.g. a growing support backlog and slow response times across channels.
Our approach
- 01Placeholder: grounded the assistant in the client's help centre and past tickets.
- 02Placeholder: added safe tool use for order lookups and account actions.
- 03Placeholder: built human handoff with full conversation context.
The outcome
Placeholder: summarise the impact — faster resolutions, happier customers and a support team freed for complex work.